PRESS

Nationstar Moves Customer Service Operations to the United States, Creating New Jobs and Investing in an Improved Customer Experience

DALLAS, Texas (June 21, 2017) – As part of its transformation to become more customer-centric, Nationstar Mortgage today announced it has moved its international call center operations back to the United States, creating 500 new jobs and bringing customer service closer to the company’s more than 3 million customers. Moving all call center operations onshore represents one of the key investments the company is making to improve the customer experience.

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Nationstar to Officially Become Mr. Cooper in August 2017

DALLAS, Texas (May 2, 2017) – Nationstar Mortgage Holdings Inc. (NYSE: NSM) (“Nationstar”) today announced that it will officially rebrand its operating company, Nationstar Mortgage LLC, to “Mr. Cooper” in August. The brand name change is a significant step forward in the company’s two year transformation to make homeownership more rewarding and less worrisome for its nearly 3 million customers.

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Nationstar Awarded Top Servicing Performance Rating from Fannie Mae

DALLAS, TX (April 17, 2017) – Nationstar Mortgage announced today that the company received Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) performer recognition for overall performance in 2016. The STAR Program recognizes top-performing mortgage servicers for outstanding customer service and helping homeowners find the right solutions to fit their needs. This is the third year in a row Nationstar has received the highest level of recognition for top servicing performance.

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Nationstar Wins 2017 Digital Edge 50 Award for New Customer-Centric Digital Portal, Mobile App

DALLAS, Texas (April 12, 2017) – Nationstar Mortgage was named a winner of IDG Enterprise’s Digital Edge 50 award for the company’s new customer-centric digital portal and mobile application. The award recognizes 50 organizations for digital transformation initiatives with significant, measureable business impact. Each award candidate was judged on complexity, scale, business outcomes and innovation.

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Nationstar Launches New Customer Centric Digital Portal, Mobile App

DALLAS, Texas (December 15, 2016) – Nationstar Mortgage Holdings Inc. (NYSE: NSM) (“Nationstar”) today introduced two new digital tools to help customers better navigate the often complex homeownership process. The launch of a new website and mobile application marks the latest steps by Nationstar to make the journey to homeownership more rewarding and less worrisome for its 2.7 million customers.

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