HOME LOANS BUILT AROUND PEOPLE, NOT PAPERWORK
Hi there. Thanks for taking the time to get to know Nationstar a little better.
With nearly 3 million customers, we're proud to be a leader in the home loan servicing industry.
But we're never content with the status quo, and challenging convention is in our DNA. That's why today, we're focused on reinventing the home loan experience for our customers—even if it means getting out of our comfort zone and transforming from the ground up.
That's because Nationstar customers deserve more than "business as usual." They deserve a home loan experience that's less worrisome and more rewarding.
Please read on to learn a little more about how we're accomplishing this mission.
WE ARE CHALLENGERS OF CONVENTION
From our business processes to our digital products, we're always looking for what we can improve… and nothing is off-limits. The fact that something has "always" been done a certain way doesn't mean it has to keep getting done that way. If there's a better way that benefits our customers more, we're going to find it and make it happen.
WE ARE CHAMPIONS FOR OUR CUSTOMERS
When our customers win, we win. That's why we want to provide more than service… we want to provide radical service. The kind of service a customer can't help but brag about. Whether we're answering a simple payment question or matching a struggling homeowner with a program that helps them keep their home, we'll always go above and beyond for the homeowners we serve.
WE ARE CHEERLEADERS FOR OUR TEAM
Our goals for improving the customer experience are big. Actually, they're huge. They're the kind of goals that can only be realized with a true, massive team effort. That means we need all 7,700-plus Nationstar team members to support each other, celebrate each others' successes, and never stop collaborating. That's why we foster an inspirational and friendly workplace, where everyone is excited about being on this journey together.
Based in the Dallas, Texas area, Nationstar provides quality servicing and origination for homeowners throughout the United States. With over two decades of experience, Nationstar is a recognized leader in the mortgage industry. The company serves customers at every point of the home loan journey, meeting the constantly evolving needs of homeowners and the industry itself.
Whether as a servicer or an originator, Nationstar is dedicated to raising the standard of service borrowers can expect from a home lender and servicer. The company's dedication to helping customers stay in their homes and thrive as homeowners is reflected in awards such as Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) designation for outstanding servicing, which Nationstar has received three years running.
Nationstar is the largest non-bank servicer in the US and has been traded on the New York Stock Exchange (NYSE: NSM) since 2012.