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So far this site is easy and quick to use.
Leaza was as helpful as she could be. When I asked about the transaction fee she said it was a one time fee and future payments would not include that fee. I do no want to pay ANY fee even just this once. I am awaiting a call back from her supervisor who was "at lunch" when we were speaking.
Overall a great site. Some of the snail-mail that I am receiving has outdated information. The info on the web site is up-to-date.
I was surprised to see that you charge a transaction fee of $9.95 to to make an
online payment for a checking account. With Bank of America it was only $6.00.
I will not be using your online payment system.
Keitha was really patient with my imperfect English and also really kind to me! I was more than satisfied with her service since she was not only a kind person but also took care of what needed to be done in a quick manner. I have talked to 3 different supervisors and 5 different customer service employees over the course of 4 days, and Keitha was the only person that responded to my needs immediately and resolved my problem instantly. Thank you very much, Keitha!
I like this site. It is very user friendly. The only other link that might be helpful is information on understanding why the monthly payments fluctuate so much.
Convenient access, user-friendly design, all desired information readily accessible.
I really like the way the online is set up...so easy to use. I was getting VERY discouraged because every time I attempted to call to pay by phone it would automaticly send me to a representive who wanted to charge me more to pay through them.... I didn't even ask for them and I am already paying a late fee... I sure don't want to be charged more:/ Online is the way to go... love the bi weekly option since I get paid every two weeks any way... I may take advantage of that for sure!
I am not sure what is going on with my impounds, however I have been waiting to see if I will receive a disbursement from my impounds, If possible can I be informed of this decision. I would like to know if I am entitled to a disbursement when should I expect it and for how much will it be? Thank you in advance.
NMLS #2119 | NMLS Consumer Access
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