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See what customers are saying about Nationstar Mortgage.
Last spring, we decided it was time to look into refinancing our mortgage. After calling around we decided to give Nationstar a try as they'd held our loan for the previous 2+ years. Allan Scroggins picked up our file and was absolutely wonderful through the entire process. Despite some bumps with the closing rep, Allan was there to keep things moving along. We could not be happier.
I had to go through an incredibly difficult and long refinance and I am so grateful that Dan Miller and Patrick Oneal of Greenlight Loans were right there with me. I was so impressed with their perseverance and dedication to getting the job done. Each difficulty along the way was greeted with a resolve to see the loan through. I would definitely use the company again and would highly recommend this company to family and friends.
Your Modification Program is a great program because it helps people like me who had unforeseen financial hardships, stay in my home through the program. Nationstar has been extremely helpful in assisting me with my modification. Your staff is very knowledgeable & very professional in providing Excellent Customer Service. I'm thankful for Nationstar & highly recommend anyone who needs a Mortgage Loan, Re-Financing or Modification to give Nationstar a call. First Class Organization!!!! 2 Employees who assisted me this morning were Charles & Faheed. Great Employees
First I had a GREAT experience with 2 of your employees.
The First was Glaselle who answered the phone and was very polite and understanding. She also transferred me to the correct extension the first time which is a big thing in my book!
Second was Shaquanna. She handled the actually information about my claim and how to get my check endorsed so I can proceed with the repairs on my roof. She made sure I had everything spelt correctly and was very patience. This is VERY big in my book as I have a disability that can cause big issued for me.
I would greatly appreciate someone letting them know that there efforts did not go unnoticed. Especially now a days people are quick to complain and not to compliment.
My experience with Nationstar was such an incredible and positive experience. The agents I worked with ,Brett Woolston & Hanh Nguyen, did a superb job in handling the refinancing process in a diligent and professional manner.
Initially, I looked at various agencies for the best interest and type of loan that would suit my situation & Brett was very knowledgeable as well as patient with the many questions I asked as it was a whole new "language" for me. He was kind enough to walk me through all the different types of loans available for me & thoroughly explained which options would work for what I was looking for. In addition, Brett reviewed all the estimates I received from other agencies/banks and informed me of the advantages & disadvantages of those estimates. What impressed me the most in working with Brett was his constant effort in encouraging us to remain with Nationstar Mortgage in matching estimates w/ better rates than Nationstar themselves. I'm not sure about you, but I strongly feel that when an agent will work that hard to make sure customers are happy and provide a sense of ease & trust, I don't see a reason to go elsewhere. Brett had a great energy and such a wonderful personality!
Hanh, who was my closing coordinator was also such a joy to work with. She was very helpful in answering all the questions and concerns I had before the loan was approved. Her efficiency, patience, and flexibility were all qualities I was very impressed with. When she called me about finalizing the loan, she spent a great deal of time reviewing details of the loan along with breaking down certain costs that I was unclear of. Hanh did a fantastic job with setting up appointments for appraisal and notary and turn around time for approval of loan was quick and stress free. Her thoroughness/efficiency in the loan process contributed to the success of our loan approval. I am very grateful to her for her hard work and thoughtfulness!
Overall, working with Brett and Hanh at Nationstar made all the difference! I was very fortunate to work with these amazing individuals who not only are very knowledgeable, but are extremely professional in every way; efficient, patient, considerate, honest and passion to help others. Great representation of the company!
I really like being able to pay my mtg. payment on line... saves me a check, a stamp, & slow mail service. THANKS !!!!
I had two agents and both were very helpful. Very patient since I had messed up my account! Please thank them both.
I can't get the 4 stars to display. They get 4 stars.
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