Make the most of your home loan by sharing reviews about your mortgage experience. Your comments help us provide even better service.
See what customers are saying about Nationstar Mortgage.
I worked a loan modification package for my son Chad campbell.
I had over 22 conversations with various reps and they were all
very helpful during the whole time. I had never worked a loan modification package before, but chad was approved for a trial loan period.we had contacted a company to do this, but they wanted $ 4500.00 to do this, which he did not have at the time.
Your representatives were very helpful, and compassionate as
they knew I was trying to help my son, and it made the whole
process so much easier.
once again.... thank you nationstar mortgage.!!!!
During my recent refinancing with Nationstar RachaelFriesen-Norwood was my loan processor. She was supportive and very dedicated to my cause .She made it possible for me even when i thought there was no way out. May. she continue. to do for others what she has done for me.
God bless you richly Rachael and thank you.
I just want to tell you about my great experience with all the customer service agents I have spoken with. I have been experiencing a hardship for over 1 year now and I definitely felt empathy from the agents. Especially from loan specialist LaNicko McGrew, she helped me through the loan medication process with her knowledge and professionalism and made it actually pleasant and not so scary. I inherited the house I'm now owner of and along with that I inherited the loan as it was never paid off as my mother and father passed away expectantly. It's been a struggle ever since. I really want to work with the agents because they are all so nice and don't treat me like I'm a deadbeat for not keeping up with my payments or for being late. I really do feel Nationstar Mortgage goes out of their way to make the customer happy and to problem solve. Thank you Nationstar!
Loretta Fonseca (Formerly Fergerstrom)
This may seem odd but what really made me feel good was today when I accidentally made a second mortgage payment I was very easily able to cancel the payment. It was intuitive and user friendly. Thanx for the well written website. Navigation is intuitive and that's helpful for blunders like the one I made
I would like to thank Mr. Obi Ezem for approving my unemployment forbearance application. I am on my way to solving my unemployment issues and the forbearance program is giving me a chance to save funds and possibly get a loan modification in the future. Most of all I am grateful that I am still in my home. Thanks again.
Im very satisfied with the easy access and clarity of your page. its not hard to follow and quick.
Nikita did a stellar job assisting with making a payment over your overloaded network.
Definitely a great experience for a new customer!
Everything I need to no about my loan Is right there. Very helpful.
Robert Allen has been a great help for me. I've had a rough year starting in July with my health. The professional attention to my case has helped me sleep again. I'm not out the weeds yet, but at least now I can see a way forward. THANKS.../ RANDALL MOORELAND
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