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Nationstar Customer Reviews

Make the most of your home loan by sharing reviews about your mortgage experience. Your comments help us provide even better service.
See what customers are saying about Nationstar Mortgage.

  • Ellen RonfeldtApr 01, 2015

    Would it be possible for you to separate and say how much insurance is and how much taxed are so that we can see if you have the correct information. By putting them together it is hard to tell. Thank You

    Overall Rating:

    Source: Birdeye

  • Rita BachusApr 01, 2015

    Your website is very user friendly and easy to use. Thank you for asking for my comments.

    Overall Rating:

    Source: Birdeye

  • alan eApr 01, 2015

    web site is VERY slow and doesn't recognize the password I have used for the last 3 years.

    Overall Rating:

    Source: Birdeye

  • JanApr 01, 2015

    Pretty easy to use, better than most.

    Overall Rating:

    Source: Birdeye

  • Jonathan SaulApr 01, 2015

    Very streamlined and easy-to-use interface. Instructions are clear, and the process to make payments is very straightforward.

    Overall Rating:

    Source: Birdeye

  • RickApr 01, 2015

    Why is there a 9.95 transaction fee. How do you make your payment without a fee. I know you need to make money but that is just not right. Richard A Heeder Sr

    Overall Rating:

    Source: Birdeye

  • Constance JohnsonApr 01, 2015

    We are transfer new customers from Cenlar mortgage. We needed a quick payoff quote. After initial delay due to transfer , we phoned in to customer service rep "Darrell". He was pleasant , reassuring and expedited our request. He told us it would be 24 hours processing time. We were pleasantly surprised to see an email just 5 hours later with link to our payoff statement. Thank you so much for the prompt service. It will help us resolve business matters before my husbands upcoming surgery. Thanks again!!

    Overall Rating:

    Source: Birdeye

  • Victor QuinonesApr 01, 2015

    recently I ask for a payoff statement, answer was.. it takes about 48hrs, To my surprise I got in less than 12hrs. GREAT! At this time I won't DARE to tell you to make any changes, But yes I will tell U KEEP UP WITH THE GOOD WORK!!!

    Overall Rating:

    Source: Birdeye

  • Victor QuinonesApr 01, 2015

    recently I ask for a payoff statement, answer was.. it takes about 48hrs, To my surprise I got in less than 12hrs. GREAT! At this time I won't DARE to tell you to make any changes, But yes I will tell U KEEP UP WITH THE GOOD WORK!!!

    Overall Rating:

    Source: Birdeye

  • Robert ZangApr 01, 2015

    PLEASE DO NOT CHANGE ANYTHING ABOUT THE CURRENT FORMAT AND PROCEDURES. THEY WORK FOR ME JUST FINE THE WAY THEY ARE, AND ANY CHANGES WILL NOT BE APPRECIATED! Robert Zang Mortgage Account number 040-130-2278 planetzang@comcast.net

    Overall Rating:

    Source: Birdeye

Nationstar Mortgage Customer Reviews
Rated 4.4/5 based on 1203 reviews
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