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Did you receive a notice stating that Nationstar is now your “mortgage servicer”? That’s good news! We’re excited to serve you. We’ve helped hundreds of thousands of customers just like you since 1994. As one of the leading mortgage lenders in the United States, you can trust our Nationstar family with your loan.

Learn more about the transfer process by clicking through the tabs above and selecting the icons below on the Transfer Timeline.

You Have Payment Options

We offer a number of convenient and easy ways to pay on your loan from AutoPay to paying right from your phone.

Payment Options Details Fee
Click Autopay is the fastest, easiest way to manage your mortgage payment. FREE
Single mortgage payment FREE if made before or within 9 days of your due date. After 9 days, it's up to $9.95.
  • Automated System
  • Representative

automated system Automated
Up to $14

representative Representative
Up to $19

  • Payment Processing Center
  • Overnight Mailing Address
  • Payoff Funds Address

Payment Processing Center
Nationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Overnight Mailing Address
Nationstar Mortgage
Attn: Payment Processing
1010 W. Mockingbird, Suite 100
Dallas, TX 75247

Payoff Funds Address
Nationstar Mortgage
Attn: Payoff Department
8950 Cypress Waters Blvd.
Coppell, TX 75019

Western Union Quick Collect

Pay to: Nationstar Mortgage
State: TX
Call: 800-325-6000

Western Union charges a fee for this service
800-458-1564 Western Union charges a fee for this service
MoneyGram Express Payment

Express Payment

Receive Code:1678
You will need this code to assure that your payment reaches Nationstar Mortgage
MoneyGram charges a fee for this service

We’re Here to Help

Nationstar has many programs designed to help borrowers get through rough times. These plans include:
  • Home Affordable Modification Program
  • Nationstar's own modification plans
  • Short Sales
  • Deed in Lieu

We can work with you from the beginning of the process, or pick up where you and your prior servicer left off. Simply contact us online or call 888-480-2432 to speak with a loan counselor for more details.

Modification Status for Transferred Loans

If you had a workout, or modification plan with your last servicer, we’ll continue the process with you.Call 888-480-2432 for status updates 30 days from the date of transfer.

Here’s a collection of some questions that customers like you have been asking along with our answers. Click any question to reveal its answer. We hope these will be helpful to you. If you have a question that is not answered here, please reach out to us at Nationstar’s Customer Service Department at 888-480-2432.

Why was my mortgage transferred?

It is standard practice in the mortgage industry for loans to be purchased and sold. Be assured the terms of your loan remain the same. When a loan is transferred, you will be notified by the selling company 15 days prior to the transfer and by the purchasing company within 15 days of the transfer date.

Will the transfer affect my loan terms?

No. As a new borrower, the terms of your loan, interest rate, and monthly payment amount will not change. However, there may be a difference in our fees compared to your former lender. Check out our complete list of fees.

Will this transfer affect my credit report?

No. The transfer of the servicing of your loan will not affect your credit. Nationstar will not report to the credit bureaus for the first 60 days of the transfer.

Will I have a new account/loan number?

Yes. The loan number you had with the previous servicer will change. This new loan number will be sent to you in the welcome packet.

How can I find out what my new account/loan number is?

You can use your previous servicing loan number to register your online account. Once you have created a user name or password your Nationstar account/loan number is available on the My Mortgage section of your account.

Will I receive billing statements?

Yes. Every month hereafter you will receive a detailed statement with a coupon attached that you may use to mail in your payment.

How do I make my monthly mortgage payment?

Look for your monthly statement in the mail and send to the Nationstar address with your payment coupon. Or learn more about our many payment options to make your monthly payment.

How can I change my personal contact information?

You can change your mailing address, telephone number and email address online at You also can complete the form on the back of your payment coupon and mail it with your monthly payment. Or you may contact our Customer Service Department at 1-888-480-2432, Monday through Thursday 8 a.m. to 8 p.m. CST, Friday 8 a.m. to 6 p.m. CST, and Saturday 8 a.m. to 2 p.m. CST.

My tax and/or insurance payments are made by my mortgage company. Will this continue?

Yes. If your loan is escrowed for taxes and/or homeowner's insurance, and these annual amounts are due during the transfer period, Nationstar will continue making these payments.

Do I need to contact my insurance company?

Yes. Please ask your insurance carrier to change the mortgagee clause to:

Nationstar Mortgage LLC
Its Successors and/or Assigns (ISAOA)
As Their Interests May Appear (ATIMA)
PO BOX 7729
Springfield, OH 45501

You will also need to change your loan number to the new Nationstar loan number.

Periodically my escrow account is adjusted based upon a servicer analysis. Will my escrow analysis date change and when will I receive an Escrow Analysis Statement?

Nationstar complies with the Real Estate Settlement Procedure Act which requires us to perform a periodic analysis of your loan. This analysis may result in an escrow account adjustment. You will receive an escrow analysis statement each time an analysis is performed. Nationstar generally performs analysis on loans shortly after we make the largest scheduled disbursement from your escrow account.

I have life insurance or other optional products on my mortgage. Are they impacted?

Yes. If you have been paying premiums for life, disability, accidental death insurance or other optional products, these policies may not transfer to Nationstar and may be cancelled. If you desire to continue your optional coverage, you should contact your product provider and discuss the possibility of directly remitting your premium to them to continue the life insurance coverage or optional products.

I may soon be called to active duty in the military. What do I need to do?

Please send in a copy of your orders to report for active duty to:

Nationstar Mortgage
Attention: Research Department
8950 Cypress Waters Boulevard
Coppell, TX 75019

My loan was transferred and I have not made my monthly payment. Will I be assessed a late fee?

For the first 60 days of your loan transfer you will not be charged a late fee.

How can I get my totals for my year-end tax statements?

You will receive two year-end tax statements (1098/1099 tax forms) from:

  1. Your previous servicer for the time period they serviced your loan
  2. Nationstar for the time period we serviced your loan.
Just combine the two amounts to figure out the total amount for the year.

I currently have an automatic draft/debit (ACH) set-up with my previous servicer?

Please look for important information about your automatic draft service in your notice of transfer letter. This letter is normally mailed within five days from the time Nationstar becomes your loan servicer.

If the notice of transfer letter states your automatic payment plan is transferring, be aware that the first draft may be delayed by as much as 10 days. Rest assured there will be no late fees or negative reporting as a result of this one time delay. Future monthly drafts will return to their normal date.

I make my payments using bill pay directly with my bank. What do I need to do to continue having my payment automatically deducted?

If you have a monthly recurring mortgage payment through your own personal bank, please take the time and update your mortgage's payee information. You will need your Nationstar loan number, which you can find in your welcome package. You will also need our mailing address:

Nationstar Mortgage, LLC
PO Box 650783
Dallas, TX 75265-0783

I sent my payment to my previous servicer. Will my payment be forwarded to Nationstar?

Yes. If you’ve already sent this month’s payment to your previous servicer, it will be forwarded to Nationstar and we will credit it to your loan. Be aware that sixty (60) days after the transfer date, your previous servicer may no longer forward your payments to us, which could cause your payment to be late.

If I need additional information on my loan, who should I contact?

You can find your loan information on our website or through our automated phone system. Both are available 24/7 for your convenience. Please contact Nationstar’s Customer Service Department at 1-888-480-2432 if you have questions that cannot be answered through those systems or if you would simply prefer to speak to a representative.

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