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› Refinancing and Payoffs
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Refinancing and Payoffs

Questions

  1. I am a current customer, how do I refinance my loan?
  2. How do I get the payoff amount for my loan?
  3. When will I receive a statement that my account is paid in full?
  4. When my account is paid in full, how long will it take before any overpayment will be sent back to me?
  5. How long before the lien is released on my property?
  6. What if I am disputing the payoff figures?
  7. Why does my payoff reflect interest due for the previous month?

Answers

  1. I am a current customer, how do I refinance my loan?

    If you are thinking about refinancing your current mortgage, simply call toll-free at 1-888-480-2432 or fill out the Request a Loan form (please remember to indicate your loan is currently with Nationstar Mortgage.) One of our loan specialists will be happy to help you.

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  2.  

  3. How do I get the payoff amount for my loan?

    You may request a payoff statement, which will include your payoff amount, in the following ways:

    • Mail a payoff request to 350 Highland Drive, Lewisville, TX 75067.
    • Fax a payoff request to 469-549-2455.
    • Call Customer Service to request a payoff at 1-888-480-2432.

    If the payoff request is from the borrower, the payoff statement will be mailed to the borrower's mailing address within 3-5 business days. If you would like the payoff statement faxed, the request must be in writing.

    If the payoff request is from a third party, a borrower's authorization form must be received. After receipt, the payoff statement will be mailed or faxed, whichever is preferred, within 3-5 business days.

    A fee will be assessed for the following services:

    • Regular and expedited delivery service for a payoff statement sent to third parties.
    • More than one payoff statement sent to borrower within a 60-day period.

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  4.  

  5. When will I receive a statement that my account is paid in full?

    Only in the state of Texas will a release of lien be sent to the borrower. A pay history can be requested by the borrower(s) in any state to show a zero balance on the account.

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  6.  

  7. When my account is paid in full, how long will it take before any overpayment will be sent back to me?

    Once an account is paid in full and a refund is due, it takes approximately 30 business days to process the refund check. It will be mailed back to the borrower(s) on the account. Make sure if the mailing address has changed to notify customer service of the new address to avoid any delays.

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  8.  

  9. How long before the lien is released on my property?

    The release of lien time frame varies according to state guidelines. Please call Customer Service at 1-888-480-2432 or your county for specific time frames.

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  11. What if I am disputing the payoff figures?

    Please direct your question(s) regarding the payoff statement to Customer Service at 1-888-480-2432. They will go over the itemized fees and balances that were due at the time of payoff to ensure the appropriate amounts were charged on your payoff.

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  13. Why does my payoff reflect interest due for the previous month?

    Interest is applied one month in arrears. It will show you owing interest for the month that the last payment was made.

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  14.  

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