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› Refinancing and Payoffs
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Refinancing and Payoffs

Questions

  1. I am a current customer, how do I refinance my loan?
  2. How do I get the payoff amount for my loan?
  3. When will I receive a statement that my account is paid in full?
  4. When my account is paid in full, how long will it take before any overpayment will be sent back to me?
  5. How long before the lien is released on my property?
  6. What if I am disputing the payoff figures?
  7. Why does my payoff reflect interest due for the previous month?

Answers

  1. I am a current customer, how do I refinance my loan?

    If you are thinking about refinancing your current mortgage, simply call toll-free at 1-888-480-2432 or fill out the Request a Loan form (please remember to indicate your loan is currently with Nationstar Mortgage.) One of our loan specialists will be happy to help you.

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  2.  

  3. How do I get the payoff amount for my loan?

    You may request a payoff statement, which will include your payoff amount, in the following ways:

    • Mail a payoff request to 8950 Cypress Waters Blvd, Coppell, TX 75019
    • Call 1-888-480-2432 and request a payoff through our automated phone system or by speaking to Customer Service

      A Payoff Statement fee up to $25 may be charged for each payoff statement generated as allowed by state and investor restrictions.

      A Payoff Fax fee up to $25 may be charged for each payoff statement delivered via fax as allowed by state and investor restrictions.

      Applicable fees are assessed to the loan at the time the payoff statement is generated.

      If the payoff request is from a third party, a borrower's authorization form must be received in order for the payoff statement to be generated.

      Upon receipt of the request, the payoff statement will be sent by the selected delivery method. The expected completion date for the payoff statement is based on loan status and delivery method. All payoff statements are delivered in 1-3 business days.

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      • When will I receive a statement that my account is paid in full?

        Only in the state of Texas will a release of lien be sent to the borrower. A pay history can be requested by the borrower(s) in any state to show a zero balance on the account.

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      • When my account is paid in full, how long will it take before any overpayment will be sent back to me?

        Once an account is paid in full and a refund is due, it takes approximately 30 business days to process the refund check. It will be mailed back to the borrower(s) on the account. Make sure if the mailing address has changed to notify customer service of the new address to avoid any delays.

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      • How long before the lien is released on my property?

        The release of lien time frame varies according to state guidelines. Please call Customer Service at 1-888-480-2432 or your county for specific time frames.

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      • What if I am disputing the payoff figures?

        Please direct your question(s) regarding the payoff statement to Customer Service at 1-888-480-2432. They will go over the itemized fees and balances that were due at the time of payoff to ensure the appropriate amounts were charged on your payoff.

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      • Why does my payoff reflect interest due for the previous month?

        Interest is applied one month in arrears. It will show you owing interest for the month that the last payment was made.

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