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Top QuestionsWhat is an Escrow Analysis?
Why has my escrow payment increased (or decreased)?
An Escrow Analysis helps determine how much money should be deposited into an escrow account to cover future tax and insurance obligations. An annual escrow analysis is performed to determine whether the monthly payment amount needs to be adjusted higher, lower or not at all. Adjustments would be based on payments that have already been made on your behalf, estimated future amounts and the balance in your escrow account at the time of analysis.
How can I tell if my insurance policies have already been paid?
If your escrow expenses, such as taxes and insurance, increased (or decreased) in the past year, your total mortgage payment may also have increased (or decreased).
Watch the Why Did My Escrow Change? video by clicking here
Why was my mortgage transferred?
Contact Customer Service toll free at (888) 480-2432. You can also contact your insurance provider.
When it comes to making my mortgage payment, what options do I have?
It is standard practice in the mortgage industry for loans to be purchased and sold. Be assured the terms of your loan remain the same. When a loan is transferred, you will be notified by the selling company 15 days prior to the transfer and by the purchasing company within 15 days of the transfer date.
How can I sign up for Automatic Payments and how much does it cost?
We offer many convenient ways for you to make your payment. Simply choose the one that works best for you.
Want to make your payment right now? Just use Western Union® Web Payment.
There is no charge to make your monthly payment online prior to or within 9 days of your payment due date. If you schedule an online payment more than 9 days past your due date you may be assessed a fee up to $9.95.
Simply call 1-888-480-2432. Please have your account number and last four digits of your social security number ready and follow the instructions. Your payment will be processed using services provided by Western Union®.
A fee up to $14 may be assessed when making a payment via Western Union® Pay by Phone.
Auto-Pay allows you to have your payment automatically debited, each month, from the checking or savings account of your choice.
Follow our easy, 3-step process to enroll in Auto-Pay. Nationstar Mortgage does not charge you a fee to activate this convenient service.
To properly process your request, please send your completed Auto-Pay Authorization form along with a voided check or deposit slip to:
Attn: ACH Processing
8950 Cypress Waters Blvd.
Dallas, TX 75019
This option is available to ensure same-day delivery of your payment. Call 1-800-926-9400 to locate the nearest MoneyGram agent.
Once you've arrived at your nearest agent's office, complete a blue ExpressPayment form, providing your name and your Nationstar Mortgage loan number. The MoneyGram Receive Code is ***1678***. You will need this code to assure that your payment reaches Nationstar Mortgage. All ExpressPayment transactions require cash, and you will be assessed a fee by MoneyGram for this service.
This option is available to ensure same-day delivery of your payment. Call 1-800-325-6000 to locate th
What type of payment methods are accepted online?
Online and on-time payments are easy to manage when you set up automatic, recurring payments! At no cost to you, you can schedule automatic payments online within your due date and grace period. Go to Sign Up for Automatic Payments, to update your payment method today!
Keep in mind: Your loan must be current to set up automatic payments.
What if I am having trouble making payments?
Most customers elect the simplicity of using a bank routing number and account number for checking, savings or money market accounts.
If you have paid in the past using a Visa debit card, you can continue to do so until the card expires. Unfortunately, this option is no longer available for new debit card users.
*Fees may apply.
When will you pay my tax bill?
We can work with you to determine the best option for your unique situation. The most important step is to contact us as soon as you can. Even if you have not fallen behind on your payments, but are facing financial difficulties, it’s never too early to reach out.
To start, simply call one of our Loan Mitigation Specialists. They are here to help and can present the best options for you. They are available Monday – Friday, 8:00 am – 8:00 pm CST – 1-888-480-2432.
How do I get the payoff amount for my loan?
Your tax bill has both a Due Date and a Delinquency Date. The Due Date can be the earliest date the Taxing Authority will accept a payment, or it can also mean this is the day the tax bill actually becomes available. We will pay your tax bill between the Due Date and the Delinquency Date. The Delinquency Date is the last day to pay the bill without incurring penalties.
You may request a payoff statement, which will include your payoff amount, in the following ways:
- Mail a payoff request to 8950 Cypress Waters Blvd, Coppell, TX 75019
- Call 1-888-480-2432 and request a payoff through our automated phone system or by speaking to Customer Service
A Payoff Statement fee up to $25 may be charged for each payoff statement generated as allowed by state and investor restrictions.
A Payoff Fax fee up to $25 may be charged for each payoff statement delivered via fax as allowed by state and investor restrictions.
Applicable fees are assessed to the loan at the time the payoff statement is generated.
If the payoff request is from a third party, a borrower's authorization form must be received in order for the payoff statement to be generated.
Upon receipt of the request, the payoff statement will be sent by the selected delivery method. The expected completion date for the payoff statement is based on loan status and delivery method. All payoff statements are delivered in 1-3 business days.