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Customer Relations Office

At Nationstar Mortgage, everyone is committed to helping homeowners succeed. Whether you are a current customer refinancing a loan, or a new borrower ready to purchase a home, we want to keep things easy. We are dedicated to providing you with a superior level of service every step along the way.

Our Customer Service Department is available to assist you with answers about your account, however if you have issues or concerns you feel have not been fully addressed by our customer service department, you can turn to the Nationstar Customer Relations Office. We will respond to your Notices of Error, address unresolved issues or concerns to ensure your continued satisfaction with Nationstar.

Nationstar Customer Relations Specialists:

  • Are knowledgeable in all areas of compliance, loan servicing and origination related laws, state and federal regulations, and have a strong familiarity with standard industry practices.
  • Have the ability to interact with all departments and their management to investigate any part of your experience you feel is or was not reasonable or appropriate.
  • Will conduct an investigation objectively and consider all the issues involved.
  • Will maintain communication with you throughout the process of the investigation and inform you directly of the findings and final resolution.
We are here to help.
If you have any issues or concerns in your experience working with
Nationstar, a Customer Relations Specialist will help you find a
resolution. You can contact us below:

Mail:    Customer Relations Office
               Nationstar Mortgage LLC
               P. O. Box 630348
               Irving, TX 75063

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Making Home Affordable Plan
Click here to view video Click here to view video or Call 1-800-306-9027 Click Here to MAKE A PAYMENT Contact Customer Service at 1-888-480-2432 or via e-mail Contact a Broker Account Executive or Call 1-888-236-8391 Contact a Regional Account Executive or Call 1-888-634-8700 Contact a Correspondent Regional Acquisition Manager or Call 1-888-634-8700