Contact Nationstar

Insider Tip: Best Times to Call

Mondays and the day right after a holiday tend to be our biggest customer service call days, which can mean longer hold times. We recommend calling us Tuesday – Thursday during a regular week. Also, try waiting one or two days after a holiday before calling. You can spend less time on hold and more time getting your issue solved. Although these timeframes are our busiest, please don’t hesitate to call if you need our help. We are here for you.

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    Customer Service
    For shorter hold times, call us later in the week or two days after a holiday.

    Mon - Thurs 8 am to 8 pm CT
    Fri 8 am to 6 pm CT
    Sat 8 am to 2 pm CT

    Notice of Error, Complaint, Request for Information or other Qualified Written Request

    Nationstar Mortgage
    PO Box 619098
    Dallas, TX 75261-9741

    Learn more about Customer Relations

    Nationstar Mortgage
    P.O. Box 650783
    Dallas, TX 75265-0783

    Nationstar Mortgage
    Attn: Payment Processing
    1010 W. Mockingbird, Suite 100
    Dallas, TX 75247

    Nationstar Mortgage
    Attn: Payoff Department
    8950 Cypress Waters Blvd.
    Coppell, TX 75019

    Mon-Thu 8 am - 8 pm CST
    Fri 8 am - 6 pm CST

Website authorization by the New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.

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