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  About Us | Customer Reviews | Careers | Shareholder Relations AAA

Contact Nationstar

Insider Tip: Best Times to Call

Mondays and the day right after a holiday tend to be our biggest customer service call days, which can mean longer hold times. We recommend calling us Tuesday – Thursday during a regular week. Also, try waiting one or two days after a holiday before calling. You can spend less time on hold and more time getting your issue solved. Although these timeframes are our busiest, please don’t hesitate to call if you need our help. We are here for you.

  • Notice of Error/Information Request/QWR:

    Nationstar Mortgage
    P.O Box 619098
    Dallas, Texas 75261-9741

    Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence, other than notice on your payment coupon or other payment medium supplied by us, regarding the servicing of your loan which includes your name, account number, and your reasons for the request. Any qualified written request you wish to submit must be sent to the address above.
    Common Questions

    Nationstar can help you with all of your home loan needs. Apply for a new or refinance loan, Home Equity Line of Credit (HELOC) or other loan product by clicking here
    Click here to easily update your mailing address, phone numbers and email address. You can also log in and click Update Contact Information under the My Profile section.
    Welcome to Nationstar! Click here for more information including a guide of what to expect with your loan transfer and an overview of Nationstar’s services.
    We're glad you had a positive experience with our team.
    Share a review with us today to spread the word.

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    Customer Service
    For shorter hold times, call us later in the week or two days after a holiday.

    Mon - Thurs 8 am to 8 pm CT
    Fri 8 am to 6 pm CT
    Sat 8 am to 2 pm CT

    General Correspondence
    Nationstar Mortgage
    8950 Cypress Waters Boulevard
    Coppell, TX 75019

    Nationstar Mortgage
    P.O. Box 650783
    Dallas, TX 75265-0783

    Overnight Mail Address
    Nationstar Mortgage
    Attn: Payment Processing
    1010 W. Mockingbird, Suite 100
    Dallas, TX 75247

    Customer Relations
    Learn more about Customer Relations

    REO Department
    Mon-Thu 8 am - 8 pm CST
    Fri 8 am - 6 pm CST

Website authorization by the New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.

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