Insider Tip: Best Times to Call
Mondays and the day right after a holiday tend to be our biggest customer service call days, which can mean longer hold times. We recommend calling
us Tuesday – Thursday during a regular week. Also, try waiting one or two days after a holiday before calling. You can spend less time on hold and
more time getting your issue solved. Although these timeframes are our busiest, please don’t hesitate to call if you need our help. We are here for you.
For shorter hold times, call us later in the week or two days after a holiday.
Mon - Thurs 8 am to 8 pm CT
Fri 8 am to 6 pm CT
Sat 8 am to 2 pm CT
Notice of Error, Complaint, Request for Information or other Qualified Written Request
PO Box 619098
Dallas, TX 75261-9741
Learn more about Customer Relations
P.O. Box 650783
Dallas, TX 75265-0783
OVERNIGHT MAIL ADDRESS
Attn: Payment Processing
1010 W. Mockingbird, Suite 100
Dallas, TX 75247
PAYOFF FUNDS ADDRESS
Attn: Payoff Department
8950 Cypress Waters Blvd.
Coppell, TX 75019
Mon-Thu 8 am - 8 pm CST
Fri 8 am - 6 pm CST
Website authorization by the New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.
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