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Bank of America Loan Transfers

 

Welcome, Bank of America Customers. Nationstar recently acquired numerous Bank of America home loans, and we look forward to serving your mortgage needs.

At Nationstar, we are committed to ensuring a smooth transition of your loan account and providing you with clear communication every step of the way. In the mail, you will receive our "Welcome Package", which will introduce you to Nationstar and answer the many questions you may have.

Have questions already? Check out the answers to our frequently asked questions, below.

Please be advised that Bank of America N.A. is transferring the servicing of your loan(s) to Nationstar Mortgage LLC. This transfer is pursuant to an agreement effective January 31st, 2013. Nationstar Mortgage LLC is not affiliated, associated, endorsed by, or in any way officially connected with Bank of America N.A., or any of its subsidiaries or its affiliates, nor does Nationstar Mortgage endorse Bank of America N.A., or any of its subsidiaries or affiliates.

About Nationstar Mortgage LLC

Nationstar Mortgage is one of the nation's leading mortgage servicers. Headquartered in Lewisville, TX, just outside of Dallas, we've helped hundreds of thousands of customers since 1997.

About Your Loan Transfer

We are working hard to make your transition quick and seamless. As a result you can expect to have your loan information available to view online 7 days after your loan transfer date. If you have questions, our Customer Service Department is on hand to help—just give us a call at 1-888-480-2432 or go online and check out the many helpful tools and features available to our customers.

Customer Service Values

At Nationstar Mortgage, we are committed to making your loan our highest priority and that begins with ensuring a smooth transition of your account and continues with keeping you in-the-know every step of the way throughout the life of your mortgage. If you have any questions, we’re happy to answer them, just give us a call at 1-888-480-2432.

Terms of Your Loan

The transfer of your loan to Nationstar Mortgage does not affect the terms and conditions of your loan, the interest rate, monthly payment and term of your loan will not change. One thing that will change is your loan number. Your updated number can be found on your Welcome Letter, which will be mailed to you on or after the effective date of your transfer.

Making Your Payments

Nationstar Mortgage LLC has several payment options for your convenience.
Click here for more detailed information.

If you currently mail in your mortgage payments, please use the coupon attached to the Welcome Letter for your initial payment to Nationstar Mortgage. Each month thereafter, you will receive a billing statement to assist you in making your monthly mortgage payment. If you misplace the billing statement, you can simply notate your loan number on your check and mail your payment to:

Nationstar Mortgage, LLC
PO Box 650783
Dallas, TX 75265-0783

If you currently have automatic draft/debit (ACH) set-up with Bank of America and your bank:

  • The automatic draft/debit (ACH) will be cancelled. You will need to re-establish that same service with Nationstar. Click here to set up a monthly recurring payment.

  • If you have a monthly recurring mortgage payment through your own personal bank, please take the time and update your mortgage's payee information and your new loan number. Your new information should be:

    Nationstar Mortgage, LLC
    PO Box 650783
    Dallas, TX 75265-0783

    * You will need your Nationstar Loan Number in order to complete this process. This loan number will be on your Welcome Letter, which will be mailed to you on or around the effective date of your transfer.

Escrow Account Information (Taxes and Insurance)

If your loan is escrowed for taxes and/or homeowner's insurance, and these annual amounts are due during the transfer period, we will make these payments on your behalf during that period.

2013 Year-end Tax Statements (1098/1099 tax Forms)

You will receive two year-end tax statements - one from Bank of America for the time period they serviced your loan and one from Nationstar Mortgage for the time period we serviced your loan. You will need to combine the two amounts to determine the total amount for the year. If you have any questions regarding your Bank of America tax statement, please contact them directly.

We are committed to making your transition quick and smooth. Your account will be eligible for online access approximately 7 days after the date of your transfer.

Nationstar Online Access: Easy, Convenient—and Free

Nationstar’s free online tool lets you access your account at any time, from anywhere—so you are always up to date with your mortgage payments and other account activity.

With online access, you can:

  • Easily make payments and set up auto pay
  • Access clear records of your account transactions, including:
    • Your Loan Summary
    • Monthly Statements
    • Year-End Tax Statements
    • Year-to-Date Interest and Taxes Paid
    • Escrow Account Information & Analysis
  • Find out information about and apply for the Making Home Affordable Program
  • Request a Payoff
To get your online access set up, click here and follow a few short steps.

Payment Options

Nationstar Mortgage offers you flexible ways to submit your loan payment. Not only do these easy ways to pay save you time, they also help you keep your payments current.

Monthly Auto Draft

Set up an automatic draft for your loan for peace of mind.

Click here to sign in now and create your auto-draft.

Pay by Mail

Pay to: Nationstar Mortgage
Mail to: Nationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Web Payment

Perform an instant, online payment.

Click here to sign in now and make a payment.

Western Union® Pay by Phone

Simply call 1-888-480-2432. Please have your account number and last four digits of your social security number ready and follow the instructions. Your payment will be processed using services provided through our partnership with Western Union®.

Western Union® Quick Collect®

This option is available to ensure same-day delivery of your payment. Call 1-800-325-6000 to locate the nearest Western Union® Quick Collect® Agent. At your nearest agent’s office, complete a blue Quick Collect® form. Be sure to provide your name and your Nationstar Mortgage loan number. You will also need the following information to assure that your payment reaches Nationstar Mortgage:

Pay to: Nationstar Mortgage
Code: ASTAR
State: TX

All Quick Collect® transactions require cash, and you will be assessed a fee by Western Union® for this service.

MoneyGram ExpressPayment

This option is available to ensure same-day delivery of your payment. Call 1-800-926-9400 to locate the nearest MoneyGram agent.

At your nearest agent’s office, complete a blue ExpressPayment form. Be sure to provide your name and your Nationstar Mortgage loan number. The MoneyGram Receive Code is ***1678***. You will need this code to assure that your payment reaches Nationstar Mortgage. All ExpressPayment transactions require cash, and you will be assessed a fee by MoneyGram for this service.

Equity Accelerator®
(Bi-Weekly Payments)

This convenient payment option automatically transfers a portion of your loan payment electronically from your checking account at a date that corresponds to your pay cycle - typically every other week.

The transfers are applied to your mortgage account based on your due date each month. As you pay through this program, you actually accumulate extra funds that are applied directly to your principal resulting in your mortgage balance being paid down faster. This allows less strain on your budget plus saving you interest.

To find out more about this convenient payment option and to enroll, please call 1-800-458-1564. If you have questions or need to make changes to your current enrollment, please call 1-800-209-9700.

Hardship Assistance

Nationstar Mortgage has many programs designed to help borrowers get through rough times. These plans include the Home Affordable Modification Program, Nationstar's own modification plans, short sales, deeds in lieu of foreclosure and more. We can work with you from the beginning of the process, or pick up where you and your prior servicer left off. Simply contact us at 1-888-480-2432 and speak to a loan counselor for more details.

Home Affordable Modification Program (HAMP)

If you have previously submitted a request for the Home Affordable Modification Program (HAMP) to Bank of America, we will receive your documents within 30 days and will continue with the process once we have access to your loan information. You can check the status of your modification on-line after you have signed in by selecting the "Check My Status" option under the "My Account" navigation bar, or you may contact us at 888-480-2432.

If you would like to learn more about the government assistance programs that are available to you, click here to see if you may be eligible or click here to submit an application on-line *.

* On-line applications require you to register your account. Please allow 30 days for your loan to be available in our systems.

  • Will my rights under the loan documents be affected?
    No, your rights are still wholly intact. Your loan is simply being transferred to Nationstar Mortgage for servicing, and Nationstar will continue to honor the terms of your loan.

  • I already sent my payment to Bank of America. Will my payment be forwarded to Nationstar?
    Yes. Bank of America will forward the payment to Nationstar and we will credit it to your loan. However, please note that sixty(60) days after the transfer date, payments will no longer be forwarded. To ensure that your payment is properly applied and that you don’t incur a late fee, please begin mailing your paymemnts to

    Nationstar Mortgage
    PO BOX 650783
    Dallas, TX 75265-0783

    Payments should be made payable to: Nationstar Mortgage

  • Currently, I have my tax and insurance payments made by Bank of America. Will this continue?
    Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, Nationstar will continue collecting these funds and making those payments.

  • Do I need to contact my insurance company?
    Yes. Please ask your insurance carrier to change the mortgagee clause to:

    Nationstar Mortgage LLC
    Its Successors and/or Assigns (ISAOA)
    As Their Interests May Appear (ATIMA)
    PO BOX 7729
    Springfield, OH 45501

    You will also need to change your loan number to your new Nationstar loan number.

  • Will I receive billing statements?
    Yes. Every month hereafter you will receive a detailed statement from Nationstar with a coupon attached that you may use to mail in your payment.

  • When will I receive my 2013 year-end information for tax purposes and for my records?
    Both Bank of America and Nationstar will provide you with separate statements no later than January 31st. These statements will reflect the amount of mortgage interest paid and any real estate taxes paid through your escrow account during the period of time your loan was serviced by each company. If you have any questions regarding your Bank of America tax statement, please contact them directly.

  • How do I make my monthly mortgage payment?
  • Nationstar offers several options to make your monthly payment:
    • Monthly Automatic Payment Program – This free, recurring, automatic service deducts your monthly payment from your checking or savings account on the same day each month. Simply visit our website at www.MyNationstarMtg.com under My Account, select “Make a Payment” to enroll in this service.
    • On Demand Speedpay – Available options:
      • Via the Web – Register on our secure website at www.MyNationstarMtg.com and schedule your payment. This option is provided at no charge to you as long as you schedule your payment within 9 days of the due date. Thereafter, there may be a fee of $9.95 to make an online payment.
      • Via Automated Phone System – Call us at 1-888-480-2432 anytime to schedule a payment through our automated telephone system. The fee for this service is up to $9.95.
      • Via a Customer Service Representative – Call us at 1-888-480-2432 and speak with our Customer Service Department. You can reach a representative Monday through Thursday between 8:00 AM and 8:00 PM CST, Friday between 8:00 AM and 6:00 PM CST, and Saturday 8:00 AM to 2:00 PM CST. A $15.00 fee may apply for this service.
    • Bi-weekly Payment Program – We offer different plans where funds are automatically drafted from your checking or savings account and remitted to Nationstar. The program affords you the opportunity to payoff your mortgage sooner, which results in interest savings, early PMI removal, increased equity and payday budgeting. To find out more about this convenient payment option and to enroll, please call 1-800-458-1564. If you have questions or need to make changes to your current enrollment, please call 1-800-209-9700.
    • Mailing Your Payment – Please use the coupon attached to the Welcome Letter for your initial payment to Nationstar. Each month hereafter, you will receive a billing statement to make your monthly mortgage payment. If you misplace the coupon you can mail your payments to:

    Nationstar Mortgage
    P.O. Box 650783
    Dallas, TX 75265-0783

    • Western Union Quick Collect or MoneyGram ExpressPaymentTM – Nationstar allows you to send funds directly to our office by wire using these services. There is a fee associated with each service. For the nearest payment location and for further details call 1-800-325-6000 for Western Union or 1-800-926-9400 for MoneyGram. Complete the Western Union Quick Collect form using CODE CITY “ASTAR” and CODE STATE “TX” or use “Receive Code 1678” on the MoneyGram ExpressPaymentTM form.

  • I am not currently using coupons because my payments are automatically deducted by my bank or through a bill-payment service. What do I need to do to continue having my payment automatically deducted?
    If you use an online or bill paying service, please update the Payee information to:

    Nationstar Mortgage LLC
    P.O. Box 650783
    Dallas, TX 75265-0783

    Also, please update the account number to your new Nationstar loan number which is located on the welcome letter you will receive in the mail.

    To set up free automatic drafting with Nationstar, register at myNationstarmtg.com. Please note that you will still need to mail your first payment to Nationstar at the address above. After that, your payments will automatically be deducted at no charge.

  • Can I view my loan online over the Internet?
    Yes, 7 days after the effective date of the transfer, you can register on our website. Once you have registered your account online at www.MyNationstarMtg.com, you can view your mortgage loan online anytime, 24/7. If you experience any difficulty, please contact our Customer Service Department at 1-888-480-2432, Monday through Thursday between 8:00 AM and 8:00 PM Central Time, Friday between 8:00 AM and 6:00 PM Central Time, and Saturday 8:00 AM to 2:00 PM Central Time.

  • Periodically my escrow account is adjusted based upon a servicer analysis. Will my escrow analysis date change and when will I receive an Escrow Analysis Statement?
    Nationstar complies with the Real Estate Settlement Procedure Act which requires us to perform a periodic analysis of your loan. This analysis may result in an escrow account adjustment. You will receive an escrow analysis statement each time an analysis is performed. Nationstar generally performs analysis on loans shortly after we make the largest scheduled disbursement from your escrow account.

  • I may soon be called to active duty in the military. What do I need to do?
    Please send in a copy of your orders to report for active duty to:

    Nationstar Mortgage
    Attention: Research Department
    350 Highland Drive
    Lewisville, TX 75067

  • How can I obtain the total amount to pay off my loan?
    You may request a written payoff quote via our secure website or by calling one of our Customer Service Representatives at 1-888-480-2432. In an effort to ensure all amounts quoted are accurate, we do not provide verbal payoff figures.

  • If I need information on my loan, who should I contact?
    Your loan information can be conveniently accessed at any time through our secure website or our automated phone system. If you have additional questions please contact Nationstar’s Customer Service Department at 1-888-480-2432 and a representative will be happy to help.

  • How can I change my personal contact information?
    You can change your mailing address, telephone number, and email address:
    • Online at www.MyNationstarMtg.com
    • Complete the form on the back of your payment coupon and mail it with your monthly payment
    • Contact our Customer Service Department at 1-888-480-2432, Monday through Thursday between 8:00 AM and 8:00 PM Central Time, Friday between 8:00 AM and 6:00 PM Central Time, and Saturday 8:00 AM to 2:00 PM Central Time.

  • I have life insurance or other optional products on my mortgage. Are they impacted?
    Yes. If you have been paying premiums for life, disability, accidental death insurance or other optional products, Nationstar will not be collecting payment for these products and as a result it may be cancelled. If you desire to continue your optional coverage, you should contact your product provider and discuss the possibility of directly remitting your premium to them to continue the life insurance coverage or optional products.

  • Will my modification transfer to my new servicer?
    If your account was modified prior to the transfer, the modification will remain and in effect. If you were working on, but had not finalized your modification, we will receive your documents within 30 days and will continue the process once we have your information. Seven days after the effective transfer, you can check the status of your modification on-line by selecting the “Check My Status” option under the “My Account” navigation bar, or by contacting us at 1-888-480-2432.

More Testimonials Personable, easy to work with, very friendly. Took the time to answer questions and make sure we understood everything. It was a great process.
Jason T from Arizona